Frequently Asked Questions
Does MrsDispute actually store my evidence? +
MrsDispute does not save your case details or uploaded evidence in its database. Your submission is securely sent to Anthropic's Claude API to generate the analysis. Under Anthropic's standard API terms, inputs and outputs may be retained for up to 30 days. We retain limited account and usage metadata, but not the content of your case.
What's the difference between a Dispute, Claim, and Chargeback? +
A Dispute is between you and the buyer directly. A Claim means the buyer escalated and PayPal is now the judge. A Chargeback means the buyer went to their bank and the bank decides. Each requires completely different evidence and response strategies, and MrsDispute knows the difference.
Why does it matter whether I am on Visa, Mastercard, or Amex? +
Each card network has completely different evidence requirements, reason codes, and response deadlines. Visa's Compelling Evidence 3.0 program applies only to fraud disputes under reason code 10.4, and requires two prior undisputed transactions matching the same device ID and IP address as the disputed charge. Mastercard requires merchants to tailor their evidence specifically to the chargeback reason code and gives 45 days to respond at each stage. American Express operates as both the card network and the issuing bank, which means merchants only have 20 days to respond. Miss that window and the chargeback stands automatically. MrsDispute knows these rules and configures your evidence checklist accordingly.
Do I need a subscription? +
No, to start. A verified login includes 3 analyses total. Those 3 do not renew. Starter is $99 a month for 30 analyses, and Growth is $159 a month for 50. Both are billed by Whop. Enterprise has no online checkout.
What counts as an analysis? +
Each completed analysis counts once. If the analysis fails, the credit is returned. Free-trial analyses are lifetime. Paid analyses reset when the next Whop period starts. Canceling does not restore free analyses you already used.
Is this legal advice? +
No. MrsDispute is an AI-powered analysis and drafting tool. The output is not legal advice and should not be treated as such. For complex or high-value disputes, we recommend consulting a legal professional.